Terms and conditions

Foreword

These Terms & Conditions form a legally binding agreement between the Client(s) and DJ Dean Mitchell, hereinafter referred to as "the Service Provider" or "the DJ".

While these Terms & Conditions may appear strict, they are implemented based on previous experiences and are necessary to ensure professionalism, reliability, and safety for both parties.

Past incidents involving late bookings, non-payment, and in some cases aggression and assault toward the DJ have made it essential to establish these terms. Their purpose is to protect all parties and create a smooth and professional experience.

Section 1 – Booking, Confirmation, Travel to and Setup at the Venue

Bookings should be made in a practical and timely manner. However, it is appreciated that circumstances can change. An additional charge of £100 will apply for bookings made with less than 72 hours' notice.

Initial consultations are free and can be conducted via telephone, video call, or in person. Bookings are not confirmed until a non-refundable deposit of £75 has been received. This deposit represents a small portion of the total agreed fee. The DJ will hold an enquiry on record for up to 48 hours from the initial point of contact.

Adequate time must be provided for setup and breakdown of equipment. Typically, this means 90 minutes before the start time and 50 minutes after the event ends. If there are any access issues (e.g. stairs, limited parking), the Client must inform the DJ at the time of booking.

The DJ will allow sufficient travel time to reach the venue but will not be held responsible for delays due to acts of nature (e.g., snow, flooding) or road closures. If a delay occurs, the DJ will notify the Client(s) where reasonably possible.

Section 2 – Payment

Payments can be made directly into the DJ’s bank account using the provided details.

Events will not proceed without full payment unless exceptional circumstances exist. Clients should notify the DJ upon making payment so it can be acknowledged. All payments, including deposits, will be confirmed by invoice showing the amount received and status as "completed."

By paying the deposit, the Client confirms acceptance of these Terms & Conditions. While administrative errors may occur in sending them, the Terms & Conditions are always available online and deemed accessible. It is the Client’s responsibility to review them.

Final payment must be made no later than 7 days before the event. If full payment is not received by this time, the DJ reserves the right to delay or cancel the booking without refund. Early payment is welcomed and will be confirmed in writing.

Section 3 – Damages & Equipment Constraints

If any damage is caused to the DJ’s equipment or vehicle by the Client, their guests, or the venue, the Client and/or venue will be charged the full replacement cost, including VAT and delivery. The DJ does not authorise repairs by third parties.

The DJ reserves the right to claim for any such damages. If equipment is left at a venue overnight, it must not be moved or operated by anyone other than the DJ. Prior arrangements will be made with the venue or Client if collection cannot occur on the same day.

Photographs of equipment may be taken before and after setup for records. This also extends to the condition of the DJ’s vehicle where necessary.

Section 4 – Alcohol & Music Licences

Clients must verify the venue’s alcohol and music licence terms, including the specific finish time for music. These may differ from the event end time.

If the DJ is informed by venue staff of a different end time, the DJ will comply with venue instructions to avoid breaching licensing terms. No refunds will be issued in such cases.

Section 5 – Changes to Any Booking

Clients must notify the DJ of any changes to the event date or location as soon as possible. If the DJ is unavailable on the new date, the Client may cancel the booking, but the deposit or full payment (if within 7 days of the event) will be forfeited.

All changes must be submitted via email to bookings@djdeanmitchell.co.uk.

Verbal or telephone changes will not be accepted.

Section 6 – Venue Charges

It is the Client’s responsibility to confirm whether the venue charges for external DJs or suppliers. The DJ is not responsible for these charges.

Such fees will not be deducted from the Client's agreed price with the DJ.

Should the client(s) request assistance to find a venue for their event, this can be done and a workload/search fee of £150 will be added to the invoice and it is expected as a guide to take around 10 working days. By the client(s) requesting this service via the Contact Me form, they acknowledge the workload/search fee being added to the invoice.

Section 7 – Cancellations

The DJ will reserve the date and time exclusively for the Client. By confirming a booking, whether by email or social media, the Client agrees to these Terms & Conditions and enters a legally binding contract.

The Client is responsible for reviewing the website and related materials. Failure to do so will not exempt the Client from these terms.

Cancellations must be made via email to bookings@djdeanmitchell.co.uk. Cancellations by phone or in person are not valid.

Section 8 – Conduct & Personal Safety

Clients are responsible for the conduct of all guests, including children. They will be held liable for any theft or damage caused to the DJ’s equipment.

Abuse, aggression, or violence toward the DJ or their representative will not be tolerated. In such cases, the DJ reserves the right to terminate the event immediately. The police may be contacted, and no refund will be provided.

Clients must inform the DJ of any guests with medical conditions affected by lighting effects. Failure to do so releases the DJ from liability under the DJ’s public liability insurance.

Section 9 – The Venue

The Client must ensure the venue has safe, adequate power and access. The DJ is not responsible for delays caused by power issues or restricted access.

Permission for smoke/haze machines must be obtained from the venue. The DJ is not liable for triggered alarms or fire service responses.

If the venue has a sound limiter, this may cause interruptions. The DJ cannot control such occurrences, which may be triggered by music or crowd noise.

Section 10 – Music Availability & Equipment Use

The DJ cannot guarantee availability of specific songs unless confirmed prior to the event. Requests can be made in advance and acknowledged by the DJ. On most events, the DJ will make every effort to take requests even in the fact of announcing it via the PA.

While professional equipment is used, technical faults may occasionally occur.

The DJ will attempt to resolve these but cannot be held liable for unforeseen equipment failure not caused by operator error.

Section 11 – Social Media, Photography & Marketing

Photos and videos may be taken during events for promotional use. If the Client objects, they must inform the DJ before the event begins.

Where GDPR restrictions are communicated, they will be honoured. Otherwise, limited promotional material may be captured and shared via the DJ’s website and social platforms.

Section 12 – Health & Safety

If a bubble machine is used, the DJ accepts no liability for slip hazards.

Upon arrival, the DJ will liaise with the Client or venue manager to discuss health and safety. If risks such as unsafe flooring are present, the DJ reserves the right to pause or cancel services.

The venue is solely responsible for maintaining a safe environment. Any serious breaches may be reported to the relevant local authority including the Environmental Health Officer (EHO).

Section 13 – Breaches of Terms & Conditions

Any breach of these Terms & Conditions may result in immediate termination of the event without refund.

Violence, threats, equipment damage, or any form of assault will be treated seriously.

Legal action may follow as appropriate.

Section 14 – Transfers of Events, Services & Agreements

The DJ reserves the right to transfer confirmed bookings to a trusted professional without prior consent. This is to maintain service quality and manage unforeseen issues professionally.

Clients will be notified via email, including contact details for the replacement DJ. From that point, responsibility transfers to the new provider and their Terms & Conditions apply.

If the Client chooses to cancel due to the transfer, the standard cancellation terms (Section 7) will apply.

Section 15 – Abuse, Defamation & Reputation

Abuse, harassment, or defamation of the DJ or their representatives will be considered a serious breach.

This includes slander, libel, false statements, or harmful online behaviour. Legal action may be taken to protect the DJ's personal and professional reputation.

Clients are encouraged to raise concerns respectfully via appropriate communication channels.

Negative actions or harmful communications will not be tolerated and may result in immediate termination of services and legal recourse.

Updated: February 2025